Force of Good

iTarded Cubed

Aug 30, 2007

I got this note from Apple today:

Dear Lance,
Thank you for being a member of .Mac! Your .Mac membership is set to renew on September 27, 2007 PDT. Your credit card will be charged the day before your .Mac membership anniversary date and your account will renew for another year.

As you know, we've been enhancing .Mac to make your connected life even easier. .Mac makes it easy to share what you create with iLife '08 and publish with iWeb - Photocasts, blogs, podcasts, and other web pages. Your .Mac account includes 10 GB of combined iDisk and email storage, with options to upgrade to more. Your iDisk is accessible directly from the Mac OS X Finder and from a browser on any Internet-connected Mac or Windows PC. Backup 3 makes safeguarding your valuable files easy and convenient with features including one-step backup of photos, movies, and music. .Mac Groups lets you bring the groups you belong to online to share messages, calendars, group files and web pages. And .Mac provides a steady stream of discounts and member benefits on Mac-related software and services. Be assured, there's more to come in the year ahead.

Please take a minute to review your account settings. If you want to change any of the details regarding your account, click here to update your Renewal Settings first.

I want to cancel my account but can not do so via the "click here" link. iTarded.

Why do I want to cancel. "Because it is not possible to simply change your .Mac member name." iTarded.

"If you activated or renewed your .Mac account within the past 30 days through the .Mac website with a credit card, you can cancel your .Mac account for a prorated refund." So what exactly I do when you send me an email with no option to cancel? Let them bill me and then cancel? iTarded.

There is a big big difference between being a hardware company and a service provider. Not sure if Apple gets that just yet.

Posted in Computing, Customer Focus
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