Technorati Support

Part of the auto-reply from a Technorati support submission:

Dear Technorati User,

Thank you so much for taking the time to drop us a line. If you are reporting a problem you may be having you will be contacted by a support technician once we have had a chance to review your message.

If you don’t hear back from anyone within a week, please accept our apologies for the delay as we may be experiencing a backlog in Support. Please feel free to send us a reminder of your ticket.

Nice. Violates four of the deadly sins of providing good consumer Internet services.

Here’s a little advice for the yet to be named new Technorati CEO. Once you decide what you want to focus on as a business, focus on the customer. Or maybe, just maybe, it should be the other way around.

April 11, 2007  |  Comments  |  Tweet  |  Posted in Customer Focus, Internet