Phone Call Number 9

Jun 26, 09 in Customer Focus

2 Comments

Was to Mike the AT&T field technician who called to check on things after he upgraded the throughput on my service and left his cell phone number as a call back.

I called him around noon.  Told him my saga in trying to get a wireless gateway.  Asked him if he had one on the truck that he could drop off.  Mike said sure.  Asked me if I would leave the wrong ones on the porch.  Told him I was a little hesitant to do so because I feared that I would be billed for them.   I needed some evidence that they were returned.  Calling customer service did not seem to be very effective.

Mike was cool.  He said OK.

And about 4 hours later he showed up at my house, ring the doorbell, and handed the gateway to my wife. 

Good job Mike.  Thanks for helping me out.