“Happiness As Your Business Model”

I woke up to a little tweet from Tony, the CEO of Zappos, yesterday.  The @missrogue he refers to is Tara Hunt, who specializes in community marketing.  Running 197 slides and introducing terms such as homo-feelgoodomicus, this presentation is amazing and a must view for anyone looking to build a successful business, be it online […]

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June 24, 2008  |  Comments  |  Tweet  |  Posted in Customer Focus, Marketing

Some GoDaddy Love

This little surprise showed up today: Dear Lance Weatherby, The Internet Corporation for Assigned Names and Numbers (ICANN®) recently agreed to reduce their Registrar Transaction Fee from $.25 to $.22. What does this mean for you? Good news. You have been credited $.03/yr for each domain name you registered or renewed dating back to July […]

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May 2, 2007  |  Comments  |  Tweet  |  Posted in Customer Focus, Internet

How Bad Is Yahoo! Alerts?

This bad: From: y-alerts@reply.yahoo.com Date: April 13, 2007 1:04:27 PM EDT To: my email address Apple delays launch of operating system Notice the time date stamp. Apple issued the press release announcing this at 4:30 PM EDT yesterday. It showed up via RSS very, very shortly thereafter. Yahoo! Alerts has over a 20 hour lag […]

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April 13, 2007  |  Comments  |  Tweet  |  Posted in Customer Focus, Internet

Technorati Support

Part of the auto-reply from a Technorati support submission: Dear Technorati User, Thank you so much for taking the time to drop us a line. If you are reporting a problem you may be having you will be contacted by a support technician once we have had a chance to review your message. If you […]

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April 11, 2007  |  Comments  |  Tweet  |  Posted in Customer Focus, Internet

Why?

Do credit cards have digits to represent the month of the year and nearly every web site requires that you select the month by its proper name? Is it a fruad detection test to see if you are smart enough to do a conversion and thus worthy of a credit card? Some people even think […]

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April 5, 2007  |  Comments  |  Tweet  |  Posted in Customer Focus, Internet