Transparent Public Relations

Tomorrow at noon we are having a panel discussion in the ATDC 2nd floor community room (directions) on the role that public relations plays in an effective marketing strategy for startups. Should be an interesting discussion about exactly what encompasses public relations today with user generated content taking the command and control one directional aspect of traditional PR away as well as practical advice on how to get started with a no/low budget.

On the panel will be Peter Baron of Carabiner Communications, Jennifer Martin of CNN, and Dean Trevelino of Trevelino/Keller Communications Group.

These sessions are normally only open to ATDC member companies. But with an eye toward building a stronger entrepreneurial community, if you are interested in seeing the show drop a line to brownbag at atdc dot org or me.

I forgot: Read this from WIRED’s “Get naked and rule the world” issue.

  |  Comments  |  Tweet  |  Posted in atdc, Marketing

Secret Mission

Monica Doss of CED came down to Georgia last week to speak at the TAG/ATDC Entrepreneurs society.

I had two big takeaways from her presentation.

One is that they have the same seed funding issue in the RTP that seems to exist in Atlanta. I think we might have more bubbling here to solve the problem.

Two is that in addition to CED’s official mission to promote high growth, high impact entrepreneurial companies they had a secret mission. That mission was to move the entrepreneurial sub-culture into the main culture.

Good secret mission to work on in the ATL.

And BTW, moving beyond the presentation about 25 folks stuck around for the entrepreneurs’ P2P roundtable. Good stuff if you are a technology entrepreneur.

April 9, 2007  |  Comments  |  Tweet  |  Posted in Accelerators, atdc, Entrepreneurship

Yesterday Was Easter!

Do you know what that means?

Well, yes that bunnies were hopping all over the good ‘ol U S of A bringing enough candy and cash to last kids for weeks (what ever happened to real eggs?).

But more importantly then that it means that Lent is over. And I can go back to MyYahoo! And Google.

There is a reason why MyYahoo retains over 50% market share in the personalized home page world. Yes, while Netvibes is ubercool in its ajaxiness, it really is just a bit harder to use than MyYahoo! To read full articles often times requires an extra click and that extra click often time opens up a new window, not a tab, that then requires yet another click to close. I remained true to Netvibes over Lent but by the end of the day http://my.yahoo.com/ will once again be my default home page.

The Google decision is even easier. Truth be told I have been cheating on my commitment to stay away from Google. The difficulty in changing out the search engine in the browser bar was part of that. But I also found, contrary to my belief going in, that Google has the ability to uncover some things that other search engines do not. As a result I found myself going to Google more often than not.

It was a fun experiment that I might have to try again next year.

  |  Comments  |  Tweet  |  Posted in Internet

Naples

Naplesogo

The one in Florida.

I am heading down to Naples to join the Kid, Kate, Jack, and the inlaws for Easter weekend. They have been down there since last Saturday.

If you have never been there before, Naples is a great place. Fifth Avenue South is sophisticated without the crowd. Great beaches, nice pools, an Easter egg hunt, and highs in the low 80s. What more could a guy ask for?

April 6, 2007  |  Comments  |  Tweet  |  Posted in Personal

Tech Chic

My dear friend Erika Jolly Brookes was on Fox News this morning. Here is the video.

I always consult with EJ before buying clothing gifts for the Kokomo Kid. Fav quote from the clip, “Technology doesn’t have to look like anything other than you.”

And a big BTW, EJ is as equally deep tech savvy as she is fashion savvy.

April 5, 2007  |  Comments  |  Tweet  |  Posted in Web/Tech

Why?

Do credit cards have digits to represent the month of the year and nearly every web site requires that you select the month by its proper name?

Is it a fruad detection test to see if you are smart enough to do a conversion and thus worthy of a credit card?

Some people even think that putting the number and name on a pull down is a major coup:

Another score for 37signals:
when entering credit card information during the Basecamp subscription
purchase process, the dropdown menu for selecting an expiration date
contains both the numeral and name of each month. Similar
widgets in other checkout forms tend to list only numerals; I tend to
think with one or the other and rarely both, so it’s nice to see them
put together.

I actually see the named month much, much more than the numbers.  There has got to be a reason for this  It can’t be that hard to present a number like what is on the card.  I am curious.  Why do Internet merchants do this?

  |  Comments  |  Tweet  |  Posted in Customer Focus, Internet

The Real Reason Why Technorati Sucks

{rant}

I have written before about my woes with Technorati.

Scott told me about a blog post I was mentioned in so I decided to seek it out. No result on blogsearch.google so I headed over to IceRocket and then Technorati. They both had the reference.

Well this got me to futzing around on Technorati. Yet another unsuccessful attempt to claim my blog. Well half way unsuccessful. Since I have switched to advanced templates on typepad, I thought that using the js method to claim my blog might work. It did not. I decided to try and change the reference URL.

Now FoG is using something called domain forwarding. Essentially blog.weatherby.net points to forceofgood.typepad,.com. I changed the URL of the blog I was trying to claim from the former to the latter. It went though. Oh joy! So now I can claim one URL immediatley. Technorati has not recognized the other for 21 days.

But wait. The end result is that the blog I successfully claimed actually had less traffic and less references than the blog that I can not claim and I now have two blogs in Technorati that appear to be unrelated. After some digging I believe that is is related to a domain mapping vs. domain forwarding issue. I get that and will solve it, but there is no reference to this in the Technorati knowledgebase. My guess this is a pretty common problem. Regardless it does not surprise me given the lack of responsiveness of their customer service to my support submissions to address this issue.

And then it dawned on me. I had read Arrington’s post this morning. Which lead to the Valleywag, which is dead nuts on.

Technorati lacks focus. Technorati claims ot be “the recognized authority on what’s happening on the World Live Web, right now.”

What the heck does that mean?

Are they a blog community? A blog traffic measurement tool? A blog search engine? If the latter they are the only search engine where I have to constantly manuallly ping to get them to notice me. If I am lucky.

Across all three of these potentials a complete product offering is sorely lacking. They are unfocused.

Technorati’s recent numbers are impressive. But unless they start offering a focused easy to use complete solution to something I fear they will be heading the other way in the future.

{/rant}

April 3, 2007  |  Comments  |  Tweet  |  Posted in Internet

Ten Rules for Web Startups

I stumbled upon a word document on my hard drive today doing a search.  These were written by Evan Willams of Obvious

Good stuff, he deserves all the credit for it.

#1: Be Narrow

Focus on the smallest possible problem you could solve that would potentially be useful. Most companies start out trying to do too many things, which makes life difficult and turns you into a me-too. Focusing on a small niche has so many advantages: With much less work, you can be the best at what you do. Small things, like a microscopic world, almost always turn out to be bigger than you think when you zoom in. You can much more easily position and market yourself when more focused. And when it comes to partnering, or being acquired, there’s less chance for conflict. This is all so logical and, yet, there’s a resistance to focusing. I think it comes from a fear of being trivial. Just remember: If you get to be #1 in your category, but your category is too small, then you can broaden your scope—and you can do so with leverage.

#2: Be Different

Ideas are in the air. There are lots of people thinking about—and probably working on—the same thing you are. And one of them is Google. Deal with it. How? First of all, realize that no sufficiently interesting space will be limited to one player. In a sense, competition actually is good—especially to legitimize new markets. Second, see #1—the specialist will almost always kick the generalist’s ass. Third, consider doing something that’s not so cutting edge. Many highly successful companies—the aforementioned big G being one—have thrived by taking on areas that everyone thought were done and redoing them right. Also? Get a good, non-generic name. Easier said than done, granted. But the most common mistake in naming is trying to be too descriptive, which leads to lots of hard-to-distinguish names. How many blogging companies have "blog" in their name, RSS companies "feed," or podcasting companies "pod" or "cast"? Rarely are they the ones that stand out.

#3: Be Casual

We’re moving into what I call the era of the "Casual Web" (and casual content creation). This is much bigger than the hobbyist web or the professional web. Why? Because people have lives. And now, people with lives also have broadband. If you want to hit the really big home runs, create services that fit in with—and, indeed, help—people’s everyday lives without requiring lots of commitment or identity change. Flickr enables personal publishing among millions of folks who would never consider themselves personal publishers—they’re just sharing pictures with friends and family, a casual activity. Casual games are huge. Skype enables casual conversations.

#4: Be Picky

Another perennial business rule, and it applies to everything you do: features, employees, investors, partners, press opportunities. Startups are often too eager to accept people or ideas into their world. You can almost always afford to wait if something doesn’t feel just right, and false negatives are usually better than false positives. One of Google’s biggest strengths—and sources of frustration for outsiders—was their willingness to say no to opportunities, easy money, potential employees, and deals.

#5: Be User-Centric

User experience is everything. It always has been, but it’s still undervalued and under-invested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board. Better to iterate a hundred times to get the right feature right than to add a hundred more. The point of Ajax is that it can make a site more responsive, not that it’s sexy. Tags can make things easier to find and classify, but maybe not in your application. The point of an API is so developers can add value for users, not to impress the geeks. Don’t get sidetracked by technologies or the blog-worthiness of your next feature. Always focus on the user and all will be well.

#6: Be Self-Centered

Great products almost always come from someone scratching their own itch. Create something you want to exist in the world. Be a user of your own product. Hire people who are users of your product. Make it better based on your own desires. (But don’t trick yourself into thinking you are your user, when it comes to usability.) Another aspect of this is to not get seduced into doing deals with big companies at the expense or your users or at the expense of making your product better. When you’re small and they’re big, it’s hard to say no, but see #4.

#7: Be Greedy

It’s always good to have options. One of the best ways to do that is to have income. While it’s true that traffic is now again actually worth something, the give-everything-away-and-make-it-up-on-volume strategy stamps an expiration date on your company’s ass. In other words, design something to charge for into your product and start taking money within 6 months (and do it with PayPal). Done right, charging money can actually accelerate growth, not impede it, because then you have something to fuel marketing costs with. More importantly, having money coming in the door puts you in a much more powerful position when it comes to your next round of funding or acquisition talks. In fact, consider whether you need to have a free version at all. The TypePad approach—taking the high-end position in the market—makes for a great business model in the right market. Less support. Less scalability concerns. Less abuse. And much higher margins.

#8: Be Tiny

It’s standard web startup wisdom by now that with the substantially lower costs to starting something on the web, the difficulty of IPOs, and the willingness of the big guys to shell out for small teams doing innovative stuff, the most likely end game if you’re successful is acquisition. Acquisitions are much easier if they’re small. And small acquisitions are possible if valuations are kept low from the get go. And keeping valuations low is possible because it doesn’t cost much to start something anymore (especially if you keep the scope narrow). Besides the obvious techniques, one way to do this is to use turnkey services to lower your overhead—Administaff, ServerBeach, web apps, maybe even Elance.

#9: Be Agile

You know that old saw about a plane flying from California to Hawaii being off course 99% of the time—but constantly correcting? The same is true of successful startups—except they may start out heading toward Alaska. Many dot-com bubble companies that died could have eventually been successful had they been able to adjust and change their plans instead of running as fast as they could until they burned out, based on their initial assumptions. Pyra was started to build a project-management app, not Blogger. Flickr’s company was building a game. Ebay was going to sell auction software. Initial assumptions are almost always wrong. That’s why the waterfall approach to building software is obsolete in favor agile techniques. The same philosophy should be applied to building a company.

#10: Be Balanced

What is a startup without bleary-eyed, junk-food-fueled, balls-to-the-wall days and sleepless, caffeine-fueled, relationship-stressing nights? Answer?: A lot more enjoyable place to work. Yes, high levels of commitment are crucial. And yes, crunch times come and sometimes require an inordinate, painful, apologies-to-the-SO amount of work. But it can’t be all the time. Nature requires balance for health—as do the bodies and minds who work for you and, without which, your company will be worthless. There is no better way to maintain balance and lower your stress that I’ve found than David Allen’s GTD process. Learn it. Live it. Make it a part of your company, and you’ll have a secret weapon.

#11 (bonus!): Be Wary

Overgeneralized lists of business "rules" are not to be taken too literally. There are exceptions to everything.

  |  Comments  |  Tweet  |  Posted in Internet, Web/Tech