Marketing Is Not A Department

One of the suggestions that the Skribit application in my sidebar that has gotten quite a few votes is "Startup Marketing".  So giving my readers what they want I am going to start a series of posts on startup marketing that is based on a presentation that I gave at BarCamp Atlanta called Geek Marketing 101.  The presentation has 10 slides, so there will be 10 articles.  The first slide is entitled marketing is not a department.

For those of you with no formal marketing training it may be helpful to introduce a fundamental concept.  The concept of the marketing mix.  The marketing mix consists of the 4 P’s which are product, price, place, and promotion.  (Yes, this is a simplistic view of marketing.  A Pillsbury VP and I came up with over 70 during an interview one day.  It was a test.  I passed.)

Graphically the marketing mix looks something like this:

Marketing_mix_2

There are two things that you need to glean about the marketing mix concept to understand startup technology marketing. 

The first is marketing starts with the product concept.   It continues with product development until a whole product is created.  A whole product that solves a customer need in a way that makes them want to tell their friends about it.  And if you have a whole product, a product that has everything that is needed for the customer to buy, you are going to be touching every "function" in the organization.  I don’t see anyway around this.  Taking this course of thought to its logical conclusion you arrive at the realization that every employee is involved in marketing.  And in this day and age they are.   

Secondly, promotion, which most people think about when they say marketing, is not some isolated activity that can be bolted on at the end.  It interacts with all the other elements of the marketing mix and if you try to address it as an afterthought after the product has been created you are doomed to failure.  Doomed.

To do successful startup marketing every employee needs to make decisions from the beginning with the potential customer in mind.  And not in the back of the mind.  In the front.

Marketing is not a department. 

March 6, 2008  |  Comments  |  Tweet  |  Posted in Marketing

Venture Capital Investment Toolkit

Not too long ago a successful serial entrepreneur reached out to me to help with his fund raising efforts.   He has created a good concept, built a good team, and was starting to gain customer traction.  With all this success he felt that it might be a good time to go out and raise a venture capital round so that he could pour on the growth gas.  He was busy and wanted me to put together a 20 – 25 page business plan and an executive summary to support his fund raising effort.  And while I certainly would like the money that I typically charge someone to create such things, we had a very frank conversation.  I told him I did not think he needed a business plan to get funded but I would do a bit of research to make sure.

So I did.

On the down low I asked a half dozen or so VCs if an entrepreneur with a good concept, good team, and customer traction needed a long form business plan.  Not a single one said yes.  One admitted that they had never read a business plan in all their years as a VC.  When a VC asks for a business plan they are not asking for information.  It is a stall.  They telling you "no" without saying the word.

So what do they need?  I got some down low on that too.  I was told by my VC friends that you need four things; an one or two page executive summary, an overview presentation, a technical presentation, and a business model.

A one or two page executive summary is exactly that.  It summarizes your business in a page or two.  It includes such things as a company background, a description of the business, what problem you are solving, what is special about the way you are solving it, a bit about the management team, details about the market you are addressing, and summary financial information.  This is what you send to someone via email.  The overview presentation deck mirrors the executive summary but has a lot less words and you do not sent it via email.  Examples of both can be found on the ATDC web site.

The technical presentation is needed for when the technical due diligence starts.  Again, it is exactly what it is described to be.  A series of slides with increasing detail on the technical architecture of the solution you are creating.  The best way to get this together is to get your CTO type to whiteboard the solution and take detailed notes.  It is often just a few schematic type slides that can be talked through at great detail.

Finally you need a business model.  This is what feeds the summary financial information in the executive summary and overview presentation.  It is an excel spreadsheet.  With assumptions clearly outlined and put together in such a way that you can make changes to the assumptions to ascertain the end result.  This allows you to do two things.  One, change the assumptions as you learn more about your business.  Two, and more importantly, understand the drivers of business success so that you can focus on them.

Again venture capitalists, the guys that write the checks, don’t read business plans.  they want an one or two page executive
summary, an overview presentation, a technical presentation, and a
business model.  And if you don’t have the skill set to create this stuff, pay someone to do it.  But don’t pay someone to write a business plan that no one is going to read.

March 5, 2008  |  Comments  |  Tweet  |  Posted in Angels, Entrepreneurship, Venture Capital

Quote of the Week

"Personal use is the first step to comprehension."

Don Tapscott

In reference to how people gain an understanding of new technologies during a speech at the Georgia Technology Summit.  Wise words.  It is a big part of the reason why I started blogging and using other social web applications.  If you don’t comprehend you become ignorant, scared, or both.

February 29, 2008  |  Comments  |  Tweet  |  Posted in Quotes

The Good, The Bad, & The Ugly 2008

Just back from the 2008 Georgia Technology Summit.  I am going to stick with my theme from last year in honor of it being Oscar week. On the whole I think it was a great show.

The Good

1.  Don Tapscott’s presentation.  I hope to get a copy of it so that I can post more later.

2.  The 40 innovators. I posted about some of them over on PeachSeedz.  Great group of companies, great presentations by most.

3.  Sig Mosely being introduced into The Technology Hall of Fame of Georgia.  This deserves an article of its own that I need to get to.
4.  The people’s choice awards, nice semi-interactive element.  The winners that I captured were:

5.  Scott Burkett championing entrepreneurs from the stage.

6.  And it seems from the TAG’s State of the Industry study that there is a strong Internet cluster emerging in Atlanta.

7.  Free Wi-Fi! Which might not seem like a lot but it is a big improvement from last year.  More importantly it shows that TAG listens to its customers.

The Bad

1.  Using videos to make presentations when the person in the video was in the room remains a silly concept.

2.  This is just one guy’s opinion but I wish that Sig would have had a chance to tell a few war stories.  The guy is a hall of famer and deserves more then a 60 second Oscar acceptance speech.  I would rather have that than an after lunch keynote.

3.  The program was a bit long.

The Ugly

All of the following is based on information collected in the hallways and via the back channel.

1.  The participation fee is steep.  My suggestion is remove the 2nd keynote to reduce this cost and pass this cost reduction through to enable unfunded companies to apply and get some exposure.  This would also shorten the program.

2.  Need to expand the demographic of the event beyond old pasty white males in dark suits.  What do I have against old pasty white males in dark suits?  Not much in general, I am one, but it seems that the concept of wikinomics and mass collaboration that Don preached was not something that the group in that room are going to openly accept.  The audience needs to be expanded to move the Atlanta technology community forward.

And that is what I am all about.  Moving the ball forward.  Kudos to TAG, Tino, and everyone involved in doing their part to make it happen.

February 27, 2008  |  Comments  |  Tweet  |  Posted in Entrepreneurship

Turning Two

FoG turns two today.  Like a child a great deal of growth has taken place in the past year.  Accelerating growth from the age of one.  Some stats at the end of year one and year two.
                     One          Two
Visitors           2,525      15,317
Comments           52          305   
Ranking*      788,400    189,138
*technorati       

So the increases that I expected when FoG hit one pretty much happened.  My feedburner subscriber chart pretty much shows how dramatic the rise in readers has been over the past year.
Fog_feed_2

They are modest but nice stats.  Getting big was never the goal.

Happy birthday FoG.

February 16, 2008  |  Comments  |  Tweet  |  Posted in Uncategorized

Quote of the Week

"Knight back in Indiana? It’s crazy. It’s unthinkable.  Just like Rick Pitino ever coaching at Louisville…"

Eric Crawford

Both my father and mother graduated from UofL so I was weened a Cardinal.  Attending IU put them #2 in my college basketball fandom.  I don’t want and don’t see Bobby heading back to IU. 

February 15, 2008  |  Comments  |  Tweet  |  Posted in Quotes

SoCon08 Spam

This (with my modifications) just showed up in my mailbox.

It was good meeting with you at the SoCon08 Conference.  XXX is a sales performance agency – focusing on sales recruiting and sales training for businesses.  We are sending you separately our latest newsletter, “Driving Profit,” which we hope you will find beneficial.  We would like to speak with you if you feel your company would like to increase its sales productivity.

P.S.  Please visit our website at www.clueless.com

This crap went to about 260 people.  Taking a social media nonconference attendee list and turning into a spam mailing shows an unbelievable disregard for not only everything that SoCon represented but the norms of Internet etiquette.

Don’t do this.  Never ever.

February 13, 2008  |  Comments  |  Tweet  |  Posted in Marketing

Giving Up Social Networks for Lent

Lent is here again.  It started on February 6th and lasts until March 23rd.  A bit early this year.

Last year I gave up Google and Yahoo! for Lent.  It was an interesting experiment.  This year I am abstaining from social networks.

No LinkedIn, Facebook or MySpace for 40 days. 

Still doing TypePad, WordPress, and Twitter.  Well half of Twitter.  Twitter describes itself as a social networking and microblogging service.  I am going to use the microblogging part.  But be forewarned, no ampersand or DM responses from me.

Not really sure if doing so qualifies as a reminder of Christ’s sufferings, but this is what I am giving up this year.  It will be interesting to see what networks I return to come March.

February 12, 2008  |  Comments  |  Tweet  |  Posted in Personal, Web/Tech

SoCon08

I got a request to write up a article on SoCon via the Skribit app in my sidebar.  It was quickly voted up so you folks must want to know what went on.

Lancesocon08_3
Truth be told,  I did not spend a lot of time at SoCon.  I went to the networking dinner on Friday night and made it a point to network.  Met some folks I did not meet before.  Saw a lot of old friends.  Then left at about 9:30 to go to my first ever tweetup that Tessa put together at Octane.  I used to hang out at Octane as an office when I was working on a startup awhile back.  Never had been there at night.  Somewhat bizarre bar scene with everyone in the place playing with their mobile device be it a laptop, MID, or smartphone.  I found the real life conversation somewhat like twitter itself.  Interesting, with spurts of chatter and spurts of silence.  Hung for about two hours drinking a beer that had been aged in bourbon casks.  Tasty!

I only was able to make it to the opening general session on Saturday morning this year.  Unlike last year, I actually said something.  Something about how one of the big changes that I have seen in the last year is traditional media’s rush to embrace the social aspects of the web and predicting what the next big thing is extremely hard to do, and that is part of the wonder of the Internet.  The joy of discovery and the unknown.

Afterward I found out there was a live blogging back channel going with all the kewl kids that I wish I could have been a part of.  I do think that as Simon would say, things got a little pitchy at times.  Amani Channel has a nice video that captures the essence of the event.  Checking out these links will tell more of the story than I am capturing.

The SoCon gang once again pulled off a great unconference and I will be there in 09. Once again I ripped the picture on this post from Josh.

February 11, 2008  |  Comments  |  Tweet  |  Posted in Entrepreneurship, Internet, Marketing, Unconference, Web/Tech